Please read these Tour Policies, Rules & Regulations and Rate Schedule carefully before booking your tour. By making a reservation or participating in a Local Tomo tour or transportation service, you acknowledge and agree to the policies, terms, and charges described below.

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1. SERVICE AREA

Local Tomo provides passenger transportation and sightseeing services on the island of Oʻahu under authority granted by the Hawaii Public Utilities Commission. Certificate No. PC-00311-C

Services are provided only between locations that are within our authorized operating territory and are legally accessible by commercial passenger vehicles.

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2. CUSTOM ITINERARIES & DESTINATIONS

Our listed tours, routes, and points of interest are examples of typical sightseeing itineraries. Custom itineraries may also be arranged throughout Oʻahu, provided that the requested locations are legally accessible by commercial vehicles.

Custom itineraries are subject to the applicable rates and booking requirements.

We will make every reasonable effort to visit all destinations included in your itinerary. However, routes and stops may need to be changed or omitted due to circumstances beyond our reasonable control, including:

• Traffic congestion

• Road closures

• Accidents or emergencies

• Adverse weather

• Safety concerns

• Passenger delays at previous stops

• Other unforeseen operating conditions

If guests choose to spend more time than recommended at individual stops and the additional time causes scheduled destinations to be missed, Local Tomo is not responsible for the omitted destinations. No refund or complimentary tour extension will be provided in these circumstances.

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3. VEHICLE & PASSENGER CAPACITY

Local Tomo currently operates a Ford Transit passenger van with a maximum seating capacity of 11 passengers plus the driver, 10 passengers if driver and guide.

Actual passenger capacity may be lower depending on vehicle configuration, luggage, safety requirements, road conditions, and operational considerations.

Passenger capacity is subject to applicable regulations and the requirements of each individual trip.

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4. RESERVATIONS & SCHEDULING

Tours and transportation services require advance reservations.

Reservations may be made through our website, by telephone, email, or other approved booking methods.

All reservations are subject to:

• Vehicle availability

• Driver availability

• Applicable rates

• Minimum booking durations, where applicable

• The terms of the selected tour or service

A reservation is considered confirmed only after Local Tomo has received the required booking information and the applicable reservation deposit or payment.

Reservation Deposit

A 50% deposit is required to confirm a booking, unless otherwise specified by Local Tomo.

The remaining balance is due before or on the tour date, according to the payment instructions provided during the booking process.

5. PASSENGER CONDUCT & RIGHT TO REFUSE SERVICE

All passengers must comply with applicable federal, state, and county laws and must conduct themselves in a safe and respectful manner.

Local Tomo reserves the right to refuse transportation or end a passenger's participation in a tour when a passenger's conduct, condition, or actions are disruptive, unsafe, unlawful, threatening, abusive, violent, or otherwise create a risk to the driver, other passengers, Local Tomo personnel, the vehicle, or property.

Service may also be refused or terminated in cases involving intoxication, theft, vandalism, harassment, violence, or other unsafe behavior.

No refund will be provided when service is terminated due to a passenger's misconduct or violation of these policies.

Damage or Injury

Passengers may be held responsible for costs resulting from damage or injury caused by their actions, including vehicle repairs, property damage, excessive cleaning, replacement of damaged equipment, medical expenses, or other reasonable costs.

Seat Belts

Safety lap and shoulder belts are provided and strongly recommended for all passengers. Passengers who choose not to use an available seat belt do so at their own risk and assume responsibility for risks associated with not using the restraint.

6. CHILD SAFETY SEATS

Passengers traveling with children are responsible for ensuring that appropriate child restraints are used to the extent required or recommended by applicable Hawaii law.

Customer-Provided Seats

Guests may bring and use their own child safety seats at no additional charge.

Local Tomo-Provided Seats

Upon advance request and subject to availability, Local Tomo may provide child safety seats as an optional convenience.

Car Seat Rental: $25.00 per seat

Availability is limited, and advance reservation is required.

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7. CHILD PASSENGER FARES & CAPACITY

Child age classifications are based on the child's age on the actual date of travel, not the date the reservation is made.

In accordance with applicable Hawaii law, commercial passenger vehicles may be subject to exemptions from certain standard child safety seat requirements. Parents and guardians remain responsible for making appropriate safety decisions for their children.

Infants Under 2 Years Old

Infants under two (2) years of age may travel free of charge when securely held on the lap of an accompanying adult passenger.

Lap infants:

• Do not occupy an individual vehicle seat.

• Do not count toward the vehicle's operational passenger capacity when traveling as a lap infant.

• Are limited to a maximum of two (2) lap infants per vehicle departure.

If a parent or guardian chooses to use a child safety seat or booster seat for a child under two (2) years of age, an individual vehicle seat must be reserved and the applicable fare will apply.

Children Ages 2–12

Children ages two (2) through twelve (12) must be booked as individual passengers, occupy their own physical seat, and are subject to the applicable fare.

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8. TOUR DURATION, WAITING TIME & OVERTIME

Charter time begins at the scheduled pickup time and location and ends when the final passenger is dropped off at the designated destination.

Waiting Time

The first 30 minutes of waiting time are included.

After the first 30 minutes, waiting time is charged as follows:

• $25.00 per 15 minutes for up to 3 hours

• $15.00 per 15 minutes after 3 hours

Total service time, from pickup through final drop-off, is limited to a maximum of 8 hours, unless otherwise agreed to in advance by Local Tomo.

Additional time beyond the reserved duration may be subject to applicable overtime or additional service charges.

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9. LUGGAGE & PERSONAL BELONGINGS

Each passenger may bring the following at no additional charge, subject to available vehicle space:

• One (1) standard carry-on

• One (1) medium-to-large suitcase

Passengers traveling with luggage larger than a standard backpack or duffel bag must notify Local Tomo when making their reservation. Failure to provide advance notice may result in insufficient luggage space.

Oversized or Additional Luggage

Oversized items such as surfboards, golf clubs, bicycles, or other large equipment must be requested in advance and are subject to available space.

Oversized or Additional Luggage: $10.00 per applicable item

Local Tomo reserves the right to decline luggage that cannot be safely or reasonably accommodated in the vehicle.

Personal Property

Local Tomo is not responsible for lost, stolen, misplaced, or damaged personal belongings, luggage, valuables, electronics, or other personal property, except as otherwise required by law.

Guests are responsible for keeping track of their personal belongings throughout the tour.

Prohibited Items

The following items are strictly prohibited inside Local Tomo vehicles:

• Hazardous materials

• Explosives

• Firearms

• Illegal substances
   

10. SMOKING, VAPING & ALCOHOL

Smoking is strictly prohibited inside all Local Tomo vehicles.

This prohibition includes cigarettes, cigars, e-cigarettes, vaping devices, and other smoking or vapor-producing products.

Alcohol consumption inside Local Tomo vehicles is prohibited unless specifically permitted by applicable law and approved in advance by Local Tomo.

Guests are responsible for any cleaning, repair, damage, or other charges resulting from alcohol consumption or related passenger conduct.

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11. PAYMENT & TAXES

Unless prior credit arrangements have been approved in writing, charges are due according to the payment terms applicable to the selected service.

A 50% reservation deposit is required to confirm a booking, unless otherwise specified by Local Tomo. The remaining balance is due before or on the tour date.

Accepted payment methods may include:

• Cash

• Major credit cards

• Debit cards

• Venmo

• PayPal

• Other electronic payment methods accepted by Local Tomo

Hawaii General Excise Tax (GET) will be applied to applicable charges at the rate required by Hawaii state law and will be charged to the customer.

Applicable deposits, balances, taxes, fees, and payment requirements will be communicated during the booking process.

Gratuity

Gratuity is not included in the listed tour or transportation pricing.

Gratuity is entirely at the customer's discretion.

12. CANCELLATIONS & REFUNDS

Cancellations must be made directly with Local Tomo by telephone or email and must be confirmed by Local Tomo.

Cancellation More Than 48 Hours Before Service

Cancellations received more than 48 hours before the scheduled service will receive a full refund of the reservation deposit.

Cancellation 24–48 Hours Before Service

Cancellations received between 24 and 48 hours before the scheduled service will be subject to a 50% cancellation charge.

Cancellation Less Than 24 Hours Before Service

Cancellations received less than 24 hours before the scheduled service will be subject to the full applicable fare, and no refund will be issued.

No-Shows

A reservation may be considered a no-show when a guest fails to appear for the scheduled service without providing the required notice.

No-show reservations will be charged the full applicable fare, and no refund will be issued.

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13. WEATHER, TRAFFIC & UNFORESEEN CONDITIONS

Tour routes and schedules may be affected by circumstances outside Local Tomo's reasonable control, including:

• Severe or unsafe weather

• Traffic congestion

• Road closures

• Accidents

• Government restrictions

• Natural events

• Mechanical issues

• Emergencies

• Other force majeure events

When necessary for safety or operational reasons, Local Tomo may modify a route, change a destination, delay a service, or cancel a service.

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14. LOCAL TOMO CANCELLATION & RESCHEDULING

Local Tomo reserves the right to modify, reschedule, or cancel a service when circumstances make it unsafe or impractical to operate as scheduled.

Reasons may include weather, road conditions, vehicle availability or repairs, safety concerns, government restrictions, or other conditions beyond our reasonable control.

If Local Tomo cancels a scheduled service, affected guests will be offered the option to:

• Reschedule the service, subject to availability; or

• Receive a refund of amounts paid for the cancelled service.
   

15. LIABILITY & PASSENGER RESPONSIBILITY

Tours involve inherent risks associated with transportation, sightseeing, walking, weather, road conditions, and activities at tour destinations. Guests voluntarily participate and are responsible for their own safety and for following all safety instructions.

Personal Belongings

Local Tomo is not responsible for lost, stolen, misplaced, or damaged luggage, valuables, electronics, or other personal belongings, except as otherwise required by law. Guests are responsible for their personal property throughout the tour.

Health & Injuries

Guests are responsible for determining whether they are physically and medically able to participate in the tour.

Local Tomo is not responsible for illness, injury, or medical conditions resulting from a guest's own actions, failure to follow safety instructions, or risks inherent to the tour, except to the extent caused by Local Tomo's negligence or as otherwise provided by law.

Third-Party Locations

Local Tomo may visit beaches, parks, trails, attractions, and other locations operated by third parties.

Local Tomo is not responsible for conditions or incidents arising from third-party locations or activities, except as otherwise required by law.

Limitation of Liability

To the fullest extent permitted by law, Local Tomo's liability for a service failure is limited to the amount paid by the customer for the specific service giving rise to the claim.

Nothing in these policies waives any liability that cannot legally be waived or limited.

16. CLEANING & DAMAGE FEES

Passengers are responsible for treating Local Tomo vehicles and equipment with reasonable care.

Guests may be charged for damage to the interior or exterior of a vehicle caused by their actions or the actions of members of their party.

Cleaning Fees

Additional cleaning charges may apply when cleaning exceeds normal daily vehicle maintenance.

Basic Cleaning Fee: $100.00

Deep Cleaning Fee: $200.00

Examples of conditions that may result in an additional cleaning charge include:

• Excessive sand

• Excessive dirt or debris

• Spills or wetness

• Vomit or other bodily fluids

• Damage requiring specialized cleaning or sanitization

• Other excessive or unusual cleaning requirements

Damage Charges

Damage to the vehicle, equipment, or property caused by a passenger or member of the passenger's party may result in charges for the actual cost of repair or replacement.

17. PARKING & ADMISSION FEES

Unless specifically included in the selected tour price, the following third-party expenses are not included in Local Tomo's standard pricing:

Parking Fees

Actual cost

Admission Fees

Actual cost

Activity Fees

Actual cost

Food & Beverages

Food, beverages, and other personal purchases are the responsibility of the customer unless specifically included in the selected tour.

Third-party charges are subject to the rates and policies established by the applicable third-party provider.

18. PROMOTIONAL & SEASONAL RATES

Local Tomo may offer promotional, seasonal, group, or volume-based discounts from time to time.

Promotional rates:

• May be available only for a limited time

• May have specific eligibility requirements

• May apply only to certain tours or services

• May be subject to specific booking conditions

• Are not guaranteed to be available at all times

Any applicable promotional terms and discounts will be identified during the booking process.

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RATE SUMMARY

Unless otherwise specified for a particular tour or service:

Additional ChargeRate

Waiting Time — first 30 minutesIncluded

Waiting Time — after first 30 minutes, up to 3 hours$25.00 per 15 minutes

Waiting Time — after 3 hours$15.00 per 15 minutes

Maximum service duration8 hours

Basic Cleaning Fee$100.00

Deep Cleaning Fee$200.00

ParkingActual Cost

Admission FeesActual Cost

Activity FeesActual Cost

Vehicle/Property DamageActual Cost

Car Seat Rental$25.00 per seat

Oversized/Additional Luggage$10.00 per applicable item

GratuityNot Included

Hawaii General Excise TaxApplicable Hawaii State Tax Rate

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CANCELLATION SUMMARY

Cancellation Timing Charge / Refund

More than 48 hours before service: Full refund of deposit

24–48 hours before: service 50% cancellation charge

Less than 24 hours before service: Full applicable fare; no refund

No-show: Full applicable fare; no refund

Reservation and Payment: Due before start of Tour. 

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19. GENERAL TERMS

By booking a Local Tomo tour or transportation service, the customer acknowledges that they have had the opportunity to review these Tour Policies, Rules & Regulations and Rate Schedule and agrees to comply with them.

These policies are intended to promote a safe, enjoyable, and reliable experience for all guests, drivers, and members of the public.

Local Tomo reserves the right to update these policies when necessary to reflect changes in applicable laws, regulations, operations, or services.

Unless otherwise required by law, the policies applicable to a reservation will be those in effect at the time of booking.

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IMPORTANT

Please review these policies, rates, and cancellation terms carefully before completing your reservation.

Questions regarding these policies, rates, cancellations, or your specific tour should be directed to Local Tomo before booking.

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Local Tomo
Oʻahu, Hawaiʻi
Hawaii Public Utilities Commission Certificate No. PC-00311-C